On the bus
There are seats near the front of the bus reserved for older or disabled people. There will be a sign to show which the priority seats are. On accessible buses there is a space for a wheelchair. The driver does not have to keep the space free in case someone using a wheelchair might want to use the bus. If other passengers are in this space when a wheelchair user wants to get on the bus, the driver should ask them to move, if there is room. If not, the driver will have to refuse to let the wheelchair user on. Usually there is space on accessible buses for one wheelchair user only. Some of our accessible buses have a separate space for people with buggies.
Please be prepared to give up a seat or move out of the wheelchair space if another passenger needs it more than you.
Advice for wheelchair users
Check in advance that your wheelchair is small enough to fit on a bus. The largest size is 700mm wide, 1200mm deep, 1350mm from floor to top of head and 150mm from floor to foot rest. You may use both powered and manual wheelchairs on accessible buses. Most powered chairs now have dry cellsbut if not and your battery is leaking acid, the driver will refuse to carry you. The wheelchair users space is designed to fit a wheel chair user safely without needing restraints. There is a padded board at the rear of the space to protect you if the bus has to brake sharply in an emergency and a rail at the side to prevent you from tipping sideways. You should back into the space up to the padded board, travel facing the back of the bus, and put your brakes on and disconnect the battery. There is a stop button in the space for a wheelchair user and when you want the bus to stop you should press this once. This turns on a signal in the driver’s cab which sounds different to the other stop buttons
The company does not allow scooters to be carried on its vehicles. Although some scooters may be as small as wheelchairs, they are not as easy to turn and move in small spaces. For the safety of other passengers therefore, they cannot be brought onto our buses.
During the journey
It is against the law to smoke on buses.
You may need to show your pass or ticket to an official during your journey and you should not refuse to do this. Please don’t block the aisle. You can use the luggage hold to store any shopping. If there are seats available, it is safest to sit down
on the bus. However if you need to stand, choose a safe position next to a handrail. You should not stand near the driver’s cab or talk to the driver while the bus is moving as this could distract their attention from the road. mHelp keep our buses clean by not eating or drinking on them and please don’t drop litter on the bus.
Buses rarely break down. If this does happen when you are travelling on an accessible bus, any replacement should be accessible and if it isn’t, we will make alternative arrangements for you to finish your journey.
Getting off the bus
Accessible buses have stop buttons you can reach from certain seats and in the wheelchair space. You should press this once when you want the driver to stop at the next stop, making sure you give enough time for the driver to slow down.
If you need the driver to lower the bus or put out the ramp, just ask.The driver has the right to be treated with courtesy and respect. Always treat the driver and other passengers as you would want to be treated yourself.